smith30102's profile

Visitor

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1 Message

Fri, Apr 16, 2021 4:38 PM

VPN keeps disconnecting

I am running an Eero mesh network from my X-fi router and no matter what I do, I cannot stay connected to my work VPN. I have called Eero and they have monitored their equipment and it is fine. I have been to my work IT department and they have uninstalled and reinstalled the Cisco VPN, tried different servers, and nothing helps. I am one level down from the router so I cannot hard wire to it. I have to use another mean. Any suggestions? I'm desperate to be able to work in peace! 

Responses

ComcastJen

Official Employee

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193 Messages

2 m ago

Hey there, @smith30102, thanks for reaching out through Xfinity Forums regarding your connection issues! I completely understand needing a solid connection as I work from home myself. We would love to take a look at your connection to see if everything is working well on our end. You have reached the right place!

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

EG

Expert

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87.2K Messages

2 m ago

@smith30102 @ComcastJeniece 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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