Upgraded to 1200gb speed and not getting what I am paying for
I upgraded to 1200gb speed on Thursday and bought a new modem to handle the speed. I have called Xfinity 4 times, had a tech come to my house and talked with modem company. Still no answers. I have my own modem and separate router. I have also used 3 different modems with the same results. Connecting my laptop directly to modem with cat6 Ethernet cable and can only max out download speeds at 400-450. I am getting upload speeds between 40-42. Tech was able to get 1400-1500 speed directly off the cable with his machine. Everyone is saying that there should be no problem. What is my next steps?!?!?! So frustrating!!!!