jayantony's profile

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Fri, Dec 20, 2019 7:00 AM

upgrade internet speed

I upgraded my internet speed from 25MPs to 100mps yesterday. I rebooted the internet through chat app but the speed seems to be still the same 25mps when I run the speed test. How long would it take to upgrade my speed?

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Official Employee


2.3K Messages

1 y ago

Hello @ayantony, thanks for reaching out to our Forums! I offer my deepest apologies for the delay in response, but I would love to further assist you with this speed concern. Once the order has completed for the speed upgrade, your modem should have rebooted in order to update its Boot File, to the correct speed tier. Do you happen to know if that occurred on your end? Also, are you still experiencing this speed issue on your end? 

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