dukeate's profile

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1 Message

Mon, Sep 14, 2020 12:00 PM

Re: Internet keeps dropping - at my wits end

I have a Motorola 8600 DOCSIS 3.1 and as of the last several days it keeps dropping the connection due to "Resetting the cable modem due to docsDevResetNow"

  Hardware VersionV1.0
 

 


  
   Software Version8600-18.2.17

 

SNR is 36-40 dB, depending on the channel for download
Power for upload is 41.5 to 43.5 for upload
I had a street to house cable replaced by Comcast at the end of June,  and everything was fine for a while.
As of the last month, the modem keeps registering a LOT of SYNC Timing issues.
Motorola claims that it is a problem on the Comcast end.
What is going on?

Responses

EG

Expert

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87.2K Messages

9 m ago

Please also post the downstream channel power level numbers and the error / event log entries from the modem.

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