kirr's profile

Regular Visitor


5 Messages

Mon, Feb 17, 2020 5:00 PM

Public xfinitywifi/XFINITY hotspots does not like my phone

I am an eligible Xfinity Internet subscriber, so I do have access to Xfinity WiFi hotspots nationwide.

Except it often doesn't work on my mobile phone (Google Pixel 1 running Android 10). At the same time in the same spot, my laptop is working fine with the same hotspot, but on the phone, I very frequently get this "Access temporarily denied on this device" error.


(Here was a screenshot -- for some reason it gets removed. Here is the link to the screenshot of an error message I get:


Now, it suggests retrying again in a few minutes and view FAQ. I did all of that and more, in particular:

 - added a separate (secondary) user to use its credentials (login/password);

 - removed the mobile phone from the list of "my devices" here;

And yet I still have two problems:
1. it very frequently asks me again for login/password (meaning that the Automatic Sign-In described here is not working);
2. it often gives me the above "Access temporarily denied on this device" error.

Feels like my device's MAC in some sort of a deny-list, or something. Sometimes it works though.

Please help


New Poster


1 Message

8 m ago

Exact same problem with my LG ThinQ v35 on Google Fi. Very frustrating, especially during this power outage.



1 Message

2 m ago

It is still there and needs to be fixed




86.5K Messages

2 m ago

@Matthow @isiahmh0712

Please create a new topics of your own here on this board detailing your issue's. Thanks.  13 month old dead now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here