PACKET LOSS FOR OVER THE PAST WEEK NOW! (unusable internet)
So this past month I've been getting extreme packet loss at random for no apparent reason.
Never have I ever had such a horriable experience like this before and I do not wish it on anyone.
At one point on the 9th Tuesday I did xfinity chat tech support I went in to full detail about it.
( that lasted a hour) In the end this is what they said to me "I have successfully forward case to our advance technical team so that they will check further and fix root caused as soon as possible. Here is the reference number : CR909645861"
To my astonishment the very next day the problem was completely fixed. Had no issues. NONE. up until TODAY (2 weeks later.) Now this happens at random sometimes it is fine and sometimes it is very bad. I can not do anything Online as any streaming anything videos it will freeze n lag out PACKET LOSS great! if I try to play any games online same thing this is unusable...here is a caputre I took just now showing some packet loss just seconds after running for not even a minute long. as I was typing this https://imgur.com/SsdEunN 41.2% PACKET LOSS.
that is just one example I can post more, but I digress.
I have tried rebooting/reseting the whole 9. comcast support even had me do it with them even tho I told them I've done it multiable times and it did not fix it. they even also decided to try and reboot the modem for me " on there end " and it still did nothing. NOTHING. My SNR dB looks fine. its range is with in 39 to mid 40s. My modem is Brand new practiclly I got it NEW 16 months ago. I did a direct connection to the modem removing the router and same deal happens WIRED ONLY I dont use WIFI. I explained all this to support and they said they would fix it and they did, but now its back again and me thinking I could fix it my self by restarting and rebooting everyting also I just replaced all my ether net coards to Cat 8! Got new NIC cards for some of my computers not that any of that helped. Also I'm not paying for a tech visit either as I read people talking about on here, because this issue is not my hardware. this is a comcast issue. I've read posts all over the forum with other people having the same issues. so here I am doing it too! What gives...