New IP assigned and bad geolocation
What the heck, I have talked to 6 reps at Xfinity and posted elsewhere, why not here? You never know. The following was sent to Xfinity but covers the issues +
No reflection on anyone in particular at this moment but during the pandemic I have had to deal with numerous customer service reps - some with Xfinity and some with others. It is not enough to say thanks for being a loyal customer nor thanks for your patience, but MUCH more important to learn to say "I don't know" rather than guess and likely guess wrong. I have known more than 90% of those I have talked to. It is frustrating.
Now, after that preamble 🙂
Thursday the Internet went down at 1:59 AM. TV was fine. So either past the splitter or an error in the CO. At 7:00 I spent quite some time with a really nice tech rep who swore it was my (customer owned) Gateway (easy excuse) when I knew it was not. But lacking any other choice, I decided to go buy a new gateway.
5 minutes later the Internet came back 🙂
I assume my provisioning at your router at your switch was bad and I now had a new IP address. As you hopefully know, this does not change - the assigned IP from your switch to my gateway on the WLAN.
The problem is, the geolocation of this new IP is different everywhere depending on what site including Google is trying to determine my location! On some I am in Palo Alto correctly. Many more in Vacaville and the pizza joint there will not deliver to me 🙂 And, in MANY more KANSAS as the IP address only shows US, CST and it chooses Kansas. Really Bad. ipdata.co shows this when you check my ip: 98.x3.xx3.xx. IP2Location.com shows Palo Alto properly. I cannot find who is picking up Vacaville.
I need this fixed!!!
By the way, returning to rant mode for just a minute, Carla last night told me all gateways come with an IP address and only the gateway manufacturer can change it 🙂 Antonio, bless him said it gets changed in windows and who was the manufacturer of my computer??????? Obviously no idea the difference between LAN and WLAN.
Sorry but frustrated. I'm not in Kansas anymore 🙂 Nor have I ever been.
Antonio was Tier 2...
So, anyone? Thanks.