rchaddoc's profile

Regular Visitor

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1 Message

Wed, Feb 17, 2021 11:00 AM

Internet randomly drops everyday.

My home internet goes down several times  every day. It has escalated to the point of unusability. Internet access is absolutely necessary in my house especially during COVID. I have tried everything to fix the issue. The latest attempt was to run a cable directly, through a window, from the outside feed cable to my Xfi. No change. Before that Comcast ran a new cable from the outside pole to my house. No change. Before that I acquired a new Xfi modem from the Xfinity store. No Change. Before that removed all external routers. No change. Before that removed all splitters in the house. No change. Paid the bill today for $131 for internet only which I cannot use. Anytime I get a Comcast person on the phone all they can do is send a restart to the modem and when I beg to escalate the problem they say that the restart will fix everthing. This has been ongoing for at tleast two years. I am out of ideas. Help!!!

Responses

ComcastThomasF

Official Employee

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156 Messages

3 m ago

Hello rchaddoc and thank you for being a Comcast customer.

First, I’m so glad you chose us as your provider, thank you! 2nd, I’m very sorry for this experience with the intermittent drops in service. I'd like to ask you some questions to narrow down the solution to this issue. Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.

 

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EG

Expert

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86.5K Messages

3 m ago

Please start here if you wish;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 

Please post the info here in the open forums so that all readers here may benefit from the exchange. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastAmir

Official Employee

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6.3K Messages

3 m ago

Hi MysticRugby6, the link that EG provided is a good place to start when dealing with an issue like yours. We're here to help you as well 🙂 If you'd like to chat with us and get the problem resolved online you can also click my name "ComcastAmir" then select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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