internet plan upgraded but upload/download speeds have not changed
Xfinity changed my internet plan over 24 hours ago. I was on a 70 mbps download / 5mbps upload plan, and I changed to 200 mbps download / 10 mbps upload. But I'm not seeing any change to speeds at all. Assistance would be welcome.
I have tested speeds from four different devices in my house and they all consistently report download speeds of about 61 mpbs and upload speeds just under 5 mbps, exactly as they did before the upgrade. Two of the test devices have wireless connections. The other two are on ethernet: one is my desktop machine, and the other the router itself (a Unifi router with a built-in speed test of its own.)
Xfinity has a troubleshooter that mostly tells you wireless speeds are faster when the device is close the access point and that you shouldn't expect to see exactly your max speed. It does reboot your cable modem for you, which I have now done twice. No change.
The equipment is all capable of much faster speeds. The modem is an Arris SB6190. The router has four GB ethernet ports. The desktop machine is connected to one of those. The desktop's network adapter is an "Intel Gigabit CT."
I'm using various speed test applications: the one on the Xfinity site, the one in my router, a mobile app, and the www.speedtest.net site. Results are approximately consistent everywhere. On my end I don't see any change in observed behavior to suggest that the plan upgrade affected the speed at all.
Intriguingly, one page on the Xfinity site still says I have the old speed: the page that gives details about my modem says "This device is compatible with your service download speed of 70 Mbps." (https://www.xfinity.com/support/devices#details) Was the change not completely executed? FWIW, I'll attach screenshots of the two contradictory indicators I see in the Xfinity site.