ehopwood's profile

Regular Visitor

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1 Message

Sun, Oct 4, 2020 4:00 PM

Internet disconnecting intermittently.

@ComcastChe,

 

Using RT-AC5300 into a CM1000.

 

Same issue as the below thread.  Comcast has a bunch of outages last week in my area.  All of the sudden, internet randomly drops a couple of times an hour for 5-15 minutes.  At the request of tech support I bought a new modem.   Same issue.  Plugging directly  into the modem during the outages gives the same issue, ruling out the router.  When I am in the router I see messages about Your-ISP-s-DHCP-is-not-functioning-properly.  

 

https://forums.xfinity.com/t5/Your-Home-Network/Your-ISP-s-DHCP-is-not-functioning-properly-ASUS-router/td-p/3331178#

 

Thanks,

Responses

ComcastChe

Official Employee

 • 

6.1K Messages

9 m ago

Hi @ehopwood

 

We appreciate you for using the Xfinity Forum to inform us of your connectivity issues. I've had the chance to reply to your private message and look forward to chatting with you. 

 

 

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