vlachmann's profile

Regular Visitor

 • 

2 Messages

Tue, Oct 8, 2019 2:00 PM

Inbox emails disappeared

PLEASE HELP!!!

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Responses

CCCarole

Gold Problem Solver

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40.1K Messages

2 y ago

Please provide more details. Are you saying that ALL emails in your Inbox are gone?

Have you checked your Settings under the Gear icon on the far left?

Regular Visitor

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1 Message

2 y ago

This happened to me two days ago as well. I had hundreds of flagged, important business emails, NOW ALL GONE! Not to much information online about this either. PLEASE HELP!!!
CCCarole

Gold Problem Solver

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40.1K Messages

2 y ago

Open Xfinity Connect.  On the far right side of the page, click on the ‘gear’.

This is where you will find all of your Settings...check each

of them.

Also look at how much space you currently have.  The limit is 10 Gigs.  I highly doubt you have exceeded the limit unless you have hundreds of emails in your Inbox as well as attachments.

 

CCCarole

Gold Problem Solver

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40.1K Messages

2 y ago

In addition to Xfinity Connect, do you also use an email client or smart phone?

 

Eg.  Outlook, Safari Mail,etc.  if you do, and use the IMAP settings, when you delete an email there, the email will also be deleted from Xfinity Connect.

New Poster

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2 Messages

2 m ago

My problem is just a little different. I deleted emails from my Xfinity Connect inbox and they disappeared from my Outlook 365 inbox as well. I was just trying to reduce the redundancy of emails. Don't need them in both places. What happened? And, can I fix it?

EG

Expert

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86.5K Messages

2 m ago

@dollymayb 

Please create a new topic of your own in the *E-Mail* help section detailing your issue. Thanks:

https://forums.xfinity.com/topics/email/602d56f9e6b3965d18e3a597

17 month old dead now being closed.

(edited)

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