Extreme Pro Internet - No Change From Previous Speed
Two weeks ago I changed my internet from 175 mbps to extreme pro at 600 mbps. Before the change I was achieving 160 - 180 mbps download speeds as measured by the xfinity speed test app. After recycling my modem and router I experienced no change in the download speed. II called customer service to see if my plan was actually changed. The service person said he did change and I was on the 600 mbps plan but he needed to check something and instead of me waiting on hold he would call me back. He never called and I still do not have an answer to my question as to why I see no change from my prior speed. I checked the specs on my modem (SB6190) and wireless router (Netgear R6300 V2) and both are capable of achieving 600 mbps. My computer adapter also is capable of this speed. Has anyone experience this issue or can offer advice?