Disconnects and internet speed drops require restarting modem all the time
We recently switched to an internet only service, and ever since switching, we’ve been having issues exactly the same as this post:
The event logs for the modem (I have the exact same model as mentioned in that post - the SB6190) contain the same exact error messages. Internet speeds will drop out randomly throughout the day, making it difficult to work from home. Restarting the modem temporarily fixes the issue and returns my internet speeds back to normal. The drops also appear to cause my Flex boxes to crash, I am assuming. Strangely, when we had cable at the house with a different speed internet (but the same modem), we didn’t run into any of these issues, but since switching accounts and into the internet only plan, they occur daily.
Someone on the post I linked to said Xfinity may be able to help. Thank you so much in advance for any guidance/help better understanding the issue.