egn's profile

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1 Message

Fri, Feb 12, 2021 8:00 AM

Connection Issue

After my upgrade to XFi complete, I am having several issues. My Tv is working fine. however, internet does not work on 2 of 3 desktops and i am not able to connect to our wifi on one of the iphone (firmware is uptodate). Its says 'cannot connect wifi' However, same phone connects to xfinity free wife and other wifi's but not my home wift.

On desktop: it connects and load google and allows search but does not allow many websites. I called chat group several times with no resolution. Also technician came to see. it worked for one day and then same issues again. Any suggestions? i am fed up. -EGN



Official Employee


6.7K Messages

3 m ago

Hello egn. Thank you for creating a post on our Forum. We know how important internet is to you, and we would like to help get it fixed. I can assist with troubleshooting your WiFi connectivity issue. Please reach out to me via private message and include your full name and service address, so I can access your account. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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