bh26's profile

New Poster


1 Message

Sun, Jan 17, 2021 5:00 PM

Connecting MacBook to WiFi/Home WiFi Security



I need assistancance desperatley. My new MacBook Pro won't connect to my WiFi and I can't login. When I turn on the machine, the connection point is not found and I'm not sure how to secure it under my home wifi. I believe someone may have access to this and it scares me.


Also, my leased xfinity gateway is not secured and wifi is being remotely monitored. I had been tinkering with settings and not sure how to secure it again. I tried working with the Admin portal but not sure what's needed in order to secure it. I just want to ensure my home WiFi is private.

Thank you for your help.


New Poster


1 Message

4 m ago

i just recently bought a copier printer Brother Mfc-j491dw and part of the set up to connect it to the router i must enter the key and password on the router which i tried numerous times and it just wont recongnise the router and its key /password


Official Employee


6.7K Messages

3 m ago

Hi bh26. Thank you for visiting and posting on our Forum. I can assist with troubleshooting your in home WiFi connection issue. To get started, please send me a private message and include your full name sand service address, so I can access your equipment. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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