Brand new gateway, can't connect to wifi
I tried to activate my new gateway with the xFi app, but it failed at the end and connected me to a chat agent. They tried to activate it remotely but were unable to, and said they would connect me to a specialist. The chat session ended and I never heard back... at this point, WiFi did NOT work but ethernet did.
Today I called back and actually spoke to someone who also tried to activate my gateway remotely, but AGAIN failed, and tried to transfer me to an advanced tech repair". I was on hold for an hour when the call dropped. I called back and could not get past the automated answering machine which kept referring me to the xfinity assistant. NOW ethernet AND WiFi are both not working and I can't get through to anyone.