Hazmat12's profile

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2 Messages

Sat, Feb 6, 2021 12:00 AM

Arris T25

Only 31 of 32 channels. Subscribe to 1gig and getting under 100mbs. Need help please.

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EG

Expert

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86.6K Messages

3 m ago

Be advised that many, if not most local systems have dropped back from using 32 downstream channels to using only 31 since the DOCSIS 3.1 / OFDM channel for the gigabit speed tier was implemented. The gigabit speed tier is delivered via that channel rather than the QAM256 channels.

 

Is there a downstream channel labeled as "OFDM / PLC or as "Other" being shown ?

 

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Post the error log entries in their entirety as well.

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