Kenney1's profile

New Poster

 • 

2 Messages

Mon, Aug 24, 2020 10:00 AM

Acer laptop won't connect wirelessly

The only device in our home that won't connect to the wifi wirelessly is my son's Acer laptop.  We have tried updating drivers, and it works if connected directly via ethernet.  Xfinity says to call Acer, Acer says to call manufacturer of modem (Technicolor?)  I've spent HOURS trying to figure this out.  I saw others have posted a similar problem but no clear answer was posted other than what we have already tried - please HELP!

 

Responses

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

10 m ago

Try splitting your nwiteless networks
EG

Expert

 • 

87.2K Messages

10 m ago

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

 

And give them two different broadcast names / SSID's.

New Poster

 • 

2 Messages

10 m ago

I don't know how to do that? split it?

Frequent Visitor

 • 

12 Messages

10 m ago

Make sure both bands are broadcasting.

EG

Expert

 • 

87.2K Messages

10 m ago

Doesn't my link allude to that ?

New to the Community?

Start Here