jameshost's profile

Regular Visitor

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2 Messages

Tue, May 21, 2019 3:00 PM

Xfinity Stream on Roku Stick - "cannot support high speed... without video subscription" ?

Hello

 

I have residential Comcast TV, and business class Comcast internet (From my work.)

 

I'm trying to stream via a Roku stick using the Xfinity Stream app and receive the error message in the subject line.  "Unfortunately, we cannot support high speed data customers without a video subscription."

 

However, I do have a video subscription, and attemted to authorize using xfinity website which has my TV service on it. The Business class internet is irrelevant and does not even show up on comcast's normal site (I have to go to some off-brand site 'comcastpaymentcenter.com' for it, so it should not be showing up here.)

 

Anyone have ideas on how to prove to the app that I am indeed a comcast residential video subscriber?

 

Thanks!

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Responses

Regular Visitor

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2 Messages

2 y ago

Anyone have luck solving this? I know there was another thread for this issue but it was closed, but within that thread people were addressed and helped out.. If there's a solution, I need it, because my bedroom TV as of now has... no TV! (It must stream for my use case)

 

Please let me know if anyone is able to sort my account!

ComcastKenF

Official Employee

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8K Messages

2 y ago

jameshost, thanks for posting. Were you able to use the app on a Roku before? Which username are you using to sign into the app? The business or residential log in info? To use the Roku beta Stream app, you must be both a TV and Internet customer and both lines of business have to exist in the same login. 

 

Ken

New Poster

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2 Messages

2 y ago

Git the same error today.. had been using a roku Express tto stream xfinity since I moved, about 2 months ago and it's been fine. Bought a roku tv for another room, went thru the setup, logged in to my roku acct, and of course all my apps appeared. Tried the xfinity app. It took me through the authorization steps , and I get a message saying I have no video subscription.. came to the other room (that I know works) started the xfinity app, and bam..it took me through the same authorization page..and once again no luck getting it to work.. does comcast have an answer for this issue?
Rustyben

Expert

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24K Messages

2 y ago


@Wmilner71 wrote:
Git the same error today.. had been using a roku Express tto stream xfinity since I moved, about 2 months ago and it's been fine. Bought a roku tv for another room, went thru the setup, logged in to my roku acct, and of course all my apps appeared. Tried the xfinity app. It took me through the authorization steps , and I get a message saying I have no video subscription.. came to the other room (that I know works) started the xfinity app, and bam..it took me through the same authorization page..and once again no luck getting it to work.. does comcast have an answer for this issue?

do you have installed and working set top boxes in your home with an X1 (tv and internet) subscription?

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New Poster

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2 Messages

2 y ago

I have boxes, but since moving in I've only used the streaming app on my roku express. Havent connected boxes since I've been here.. the streaming app worked just fine before trying to setup a 2nd television with xfinity stream. And I've had tv and internet prior to transferring my service to my new address 2 months ago..
Rustyben

Expert

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24K Messages

2 y ago


@Wmilner71 wrote:
I have boxes, but since moving in I've only used the streaming app on my roku express. Havent connected boxes since I've been here.. the streaming app worked just fine before trying to setup a 2nd television with xfinity stream. And I've had tv and internet prior to transferring my service to my new address 2 months ago..

without working set top boxes it appears you are limited to two streams. with box(es) 5 streams at same time.  you might try creating a new username on your account and use that username to login to the stream app. any difference?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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