DaveBlancett's profile

Regular Visitor

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3 Messages

Sat, Oct 26, 2019 11:00 AM

Xfinity Stream Beta App

I have been trying to run the beta app on 3 of my Samsung TV's.  Keep getting "this device can only access Xfinity Stream on your in-home Xfinity network." All TV's are connected to the box the technician installed when he connected my new TV and Internet service 8 months ago!  I can get Netflix, Sling, Amazon Prime to work great!  I purchased a Roku stick today.  I was able to download app but getting the same error message.  I've talked with so many people at Xfinity and nobody can help! 

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Rustyben

Expert

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24K Messages

2 y ago


@DaveBlancett wrote:

I have been trying to run the beta app on 3 of my Samsung TV's.  Keep getting "this device can only access Xfinity Stream on your in-home Xfinity network." All TV's are connected to the box the technician installed when he connected my new TV and Internet service 8 months ago!  I can get Netflix, Sling, Amazon Prime to work great!  I purchased a Roku stick today.  I was able to download app but getting the same error message.  I've talked with so many people at Xfinity and nobody can help! 


please run the xfinity myAccount app on a smart phone/tablet. go to the internet tab and select your modem/gateway. is only one listed? compare the 'serial number' with the tag on your gateway (HFC MAC address). is it hte very same when compared character by character?

Regular Visitor

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3 Messages

2 y ago

Thanks for the reply.  There's a S/N and a CMAC number on the box.  The app and CMAC number are identical. 

Regular Visitor

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3 Messages

2 y ago

To add to the issue.  I have two xfinity accounts that were sharing the same email address.  Yesterday, an agent had me change the email address on the account I am having stream issues with.  It did not correct the issue 

Rustyben

Expert

 • 

24K Messages

10 m ago

closing old thread.

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