MikeMenza's profile

New Poster

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1 Message

Sun, Jan 12, 2020 8:00 AM

Stream error 11700

Error 11700  

So, called support..  over an hour on the phone.. nothing solved

2 minutes on the interent I found this...

Solution: call 888-824-8988 (advanced tech support) and ask for "deprovisioning." They can fix it easily in under 5 minutes.

 Well, nobody home there..

 

 It's now 2020 and this problem has been around for 3 years and till causes issues ?

Responses

Rustyben

Expert

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24K Messages

1 y ago


@MikeMenza wrote:

Error 11700  

So, called support..  over an hour on the phone.. nothing solved

2 minutes on the interent I found this...

Solution: call 888-824-8988 (advanced tech support) and ask for "deprovisioning." They can fix it easily in under 5 minutes.

 Well, nobody home there..

 

 It's now 2020 and this problem has been around for 3 years and till causes issues ?


it is the user's (users') fault.  the problem is not closing browsers/apps properly by ending the stream before closing the browser or app. in stream site hover or move cursor over the playing video and an X will appear on the upper right corner of the video. press that to end the stream.  after so many times of closing the browser instead of stopping the stream first, the maximum sessions limit is enforced and no more can be added. the reprovision removes all the old sessions. 

Official Employee

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23 Messages

1 y ago

Good Morning MikeMenza,

All mobile/web devices have been deprovisioned from your account, and you should now be able to log in without receiving the max devices error code.   If a browser has forget all settings/clear user history after each session, a new deviceId will be generated every time the browser loads and can result devices accumulating on the account.  Removing these settings may help prevent this scenario moving forward.  Please let us know if you continue to encounter this error - and happy streaming!

 

Regards,

Evan

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