nayaugpark's profile

Frequent Visitor

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14 Messages

Tue, Jan 12, 2021 1:00 PM

Many missing channels

When I go to "all channels" on the guide on my home computer to watch I'm now missing many channels and the TVGO channels are now in the all channels guide.  METV, Comet, etc. all gone.  Is this another Comcast "upgrade"?

Responses

Official Employee

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6.7K Messages

5 m ago

Hello nayaugpark. Welcome to the Xfinity Forums and thank you for posting. I can assist with troubleshooting your Xfinity Stream missing channels issue. Please reach out to me via private message and include your full name and service address, so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

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XShanTV

Frequent Visitor

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15 Messages

4 m ago

I am having the same issue.  All Channels are defaulting to TV GO.  Spoke to comcast Ticket Escalated...This is obviously a known issue/bug that occurs.

Rustyben

Expert

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24K Messages

4 m ago


@XShanTV wrote:

I am having the same issue.  All Channels are defaulting to TV GO.  Spoke to comcast Ticket Escalated...This is obviously a known issue/bug that occurs.


on what device? smart phone/tablet? is the device connected to your own home wifi SSID? is a VPN in use?

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