JB8810's profile

New Poster

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3 Messages

Tue, Jun 30, 2020 2:00 PM

Samsung Smart TV Xfinity beta app bug/broken

When I launch app it immediately goes from the “main menu” screen “Purchased movies”? I have rebooted the TV multiple times by unplugging and have 3 times reinstalled the app. So there is a diff it’s bug. No other app issues with Samsung TV as Apple TV, amazon prime, Netflix all work. Cannot get back to the home screen when pushing back button just app just offers to exit and asks to confirm. The interesting thing is I use Movies Anywhere to synchronize my movie library across various streaming providers so the purchased movies are correct. The app will not allow me back to the main menu to select live Tv....which is what I use it for. Samsung. App version 1.11.0. Samsung QLED software version 1356. TV model WN82Q7DRAFXXA

Responses

New Poster

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3 Messages

1 y ago

Model -QN82Q7DRAFXZA
Rustyben

Expert

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24K Messages

1 y ago


@JB8810 wrote:
When I launch app it immediately goes from the “main menu” screen “Purchased movies”? I have rebooted the TV multiple times by unplugging and have 3 times reinstalled the app. So there is a diff it’s bug. No other app issues with Samsung TV as Apple TV, amazon prime, Netflix all work. Cannot get back to the home screen when pushing back button just app just offers to exit and asks to confirm. The interesting thing is I use Movies Anywhere to synchronize my movie library across various streaming providers so the purchased movies are correct. The app will not allow me back to the main menu to select live Tv....which is what I use it for. Samsung. App version 1.11.0. Samsung QLED software version 1356. TV model WN82Q7DRAFXXA

if you use a smart phone/tablet on the same wifi using the Xfinity Stream TV app, does the smart device work properly or just has purchases?

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mschiding

Frequent Visitor

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11 Messages

1 y ago

I shared this on my original post and wanted to share it here because I am so excited that the app is actually working after 2 weeks of nothing! I received a robocall today saying that my problem was fixed. It was not, I did all of th things: unplugged the tv and router, deleted the app and reinstalled. I called (for the forth time) and they were able to fix it (after it not working for two weeks). They had to go into my account and unlink an old address that was attached to the account (like a really old address from maybe 5 years ago). I deleted the app, reinstalled, they restarted the router and it seems to be actually working!

New Poster

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3 Messages

1 y ago

Stream works fine on my iPhone 11 Pro and iPad. It is just the Samsung TV Stream app that is still having issues.....
Rustyben

Expert

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24K Messages

1 y ago


@JB8810 wrote:
Stream works fine on my iPhone 11 Pro and iPad. It is just the Samsung TV Stream app that is still having issues.....

 use the TV's remote and remove the Xfinity stream beta app. then go to the TV menu and check for firmware/software updates and update until no more updates are available. Unplug the TV from AC power for 3-5 minutes then plug back in. reinstall the Xfinity Stream TV beta app and sign in. be very sure to accept the terms and conditions. working?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

10 m ago

That method works perfectly! Thanks so much!

New Poster

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1 Message

6 m ago

I don't understand why this stops working so often on my Samsung Smart TV or who is responsible for it.  

New Poster

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1 Message

6 m ago

A simple “Reinstall” also works.

Visitor

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1 Message

I have reinstall the app, reset my TV and updated and still nothing. 

ComcastJen

Official Employee

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193 Messages

Hey there, user_c21d99, thanks for reaching out through Xfinity Forums. I apologize you are having issues with your Xfinity Stream app and we definitely appreciate you attempting to troubleshoot. Are you getting an error message or is the app simply not loading?

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Visitor

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2 Messages

Arrrgggghhhh....I HATE THIS APP.  6 month old Samsung "The Frame" TV, Xfinity wifi run thru eero. 

App won't work, get the message "This device can only access Xfinity Stream on your in-home Xfinity network."

Have tried unplugging TV for ten minutes, reinstalling app, etc.  Still not working.

Official Employee

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208 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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Visitor

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2 Messages

NOTE--I can stream on my laptop from the website via my laptop...which is on the same wifi network set-up that the Samsung TV is on.  

So the issue seems to be with the beta app on the Samsung TV.

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