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jmar76
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Contributor

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37 Messages

Mon, Nov 27, 2017 11:00 AM

Can't set recordings from stream app

So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.

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Responses

New Poster

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1 Message

4 y ago

This is horrible. Comcast needs to figure out another way to set recordings remotely as alot of us customers travel and can't be in front of our TV at home to constantly set recordings.

Rustyben

Expert

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24K Messages

4 y ago


@MarcA1 wrote:

For some reason the app is not giving me the option to record a program.  Both live and in the future??

I have done this before so don't know what happened.....

Help


it was due to a patent decision in court. Comcast is appealing. in previous posts Comcast reminded that on-demand for many shows is available if away from home.

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Regular Visitor

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2 Messages

4 y ago

By taking away the ability to record programs remotely, Comcast has also taken away my reason for having cable tv service!  

New Poster

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3 Messages

4 y ago

I have the tv remote app on my ipad. I use to be able to record a program until a few days ago. The record button does not appear now nor on my Desktop.

New Poster

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1 Message

4 y ago

I am a long time customer and big fan of the x1 system. I pay a lot of money to have these features. Comcast states this inconvenience is indefinite. This is not an acceptable answer. The ability to remotely set recordings has revolutionized how we can watch tv. As far as I know, competitors still provide this feature. Comcast needs to solve this issue immediately or all that money I'm dropping to them every month may go elsewhere.

New Poster

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3 Messages

4 y ago

I can no longer program my home TV from my computer.  WHY?

New Poster

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1 Message

4 y ago

Why did Comcast discontinue recording tv programs onto DVR from my PC? This was a convenient feature and unhappy with its removal!

Frequent Visitor

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6 Messages

4 y ago

I am having the same problem.  I chatted with an agent and was told 'sorry for the inconvenience but due to legal issues we have stopped supporting that feature.  This was one of the features that made me choose Xfinity.

Frequent Visitor

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15 Messages

4 y ago

This is HUGE, and I am livid that Comcast let this happen, made no effort to alert their customers, and apparently isn't offereing any compensation.  Seriously, how hard is it to develop your own tech that allows your customers this feature?

 

I have been a strong advocate for Comcast for years.  They were always attentive to my service needs, even once sending a tech out promptly in 15 inches of snow to rehang my line.  Were always willing to work with me when my montly bill jumped; usually knocking it back down where it was and giving me more services.  My bill went up 20% recently due to a retired promotion and increased charges.  The best they can offer me now is a 4% discount off my current rate.  When I asked about the loss of remote DVR setting, it was clear they have not authorized their CS reps to offer any compensation 'since the service wasn't somethnig I was paying extra for.'

 

I declined the modest discount offer and will re-weigh my options.  Without the ability to set my DVR remotely, I no longer feel my service is worth the cost, and Comcast may be losing a longtime devoted customer.

Frequent Visitor

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15 Messages

4 y ago

What I find most interesting about this is that comcast didn't bother to communicate with its customers about this.  For the amount of money that I spend on Comcast services ($300/month), one would think notification would be in order. 

I use DirectTv in my vacation home - probably time to switch.

Contributor

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60 Messages

4 y ago

In the Stream TV App I go to Live TV  -> All Channels

 

From the grid I can click on any program and it will open up a window.   As well as "watch" and "info", there used to be a "record" button to record a show.  This option seems to be gone.

 

I can see my recorded programs and scheduled recordings, so the app knows about my DVR.   

 

Did this option move somewhere else??   Is there some setting I can tweak??

 

thanks for any help

jmar76

Contributor

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37 Messages

4 y ago

Comcast removed this option for the time being as they are currently embroiled in a legal battle over the technology. Hopefully it will be resolved soon.

New Poster

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2 Messages

4 y ago

How the Hades can Comcast not inform their customers that such as vital function as app recording is disabled? I have to scour Forums to find out? Total Buffalo Bisquits! 😡

New Poster

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1 Message

4 y ago

Why didn’t Comcast notify users about the removal of the record feature. I just spent an hour trying to get the record button back. I thought the app didn’t download correctly on my new iPhone X. 

New Poster

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2 Messages

4 y ago

Removing record feature stinks. I will switch to FIOS

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