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jmar76
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Contributor

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37 Messages

Mon, Nov 27, 2017 11:00 AM

Can't set recordings from stream app

So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.

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Responses

New Poster

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1 Message

4 y ago

Great. Another royal screwup for $200 plus per month. Thanks for nothing, Comcast.

 

New Poster

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1 Message

4 y ago

I contacted Comcast today and spoke to 2 customer service staff  and clearly they have no clue as to why this has happened. One felt it was a copyright infringement with apple. Another one didn’t know it had happened and she checked her phone and was upset as she sets up all her recordings with this app. Comcast has not told their employees about this yet. 

Anon13718

Regular Visitor

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18 Messages

4 y ago

I asked the same question.


@Ricky1057 wrote:

Will Comcast be lowering customers' bills since Comcast has removed the promised feature to remotely record using a computer app or phone?


 

ComcastChe

Official Employee

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6.1K Messages

4 y ago

Hi ASHarrow, 

 

Due to a legal ruling, for the foreseeable future, we are removing the remote scheduling of DVR recording features. We apologize for the inconvenience, we are actively pursuing an appeal of the ruling.

 

If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it's available on XFINITY On Demand! We apologize again for the inconvenience.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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1 Message

4 y ago

Thanks.
CCShane

Bronze Problem Solver

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5K Messages

4 y ago

Hello, we apologize there was no notification. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

New Poster

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1 Message

4 y ago

Why can't I record shows from my computer?

Apache2

Regular Visitor

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11 Messages

4 y ago

The abilty to stream is useless to me without ability to record. Your response from comcast is tipical. There commercials talk of great service to their customers; however, their people have no clue as to what is going on . They need to compensate customers for deleting the record feature.

epurman

Contributor

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38 Messages

4 y ago

This is really bad news; I am wondering if anyone else, AT&T, Direct TV or other major providers took the same approach.

 

If I was out for dinner and I saw that a game was good, I would record it and watch it later that evening; sports is NOT ON DEMAND.  This is very disturbing.

 

Any other comments!

New Poster

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2 Messages

4 y ago

Then our bills should be reduced until this is resolved. This is a major loss in functionality / product quality.

New Poster

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2 Messages

4 y ago

Comcast Rep, I understand the reasons for removing the record function from the app given the lawsuit but this is a truly major reduction in the service / quality of product that I pay for. I expect my bill to be reduced until the functionality is restored.
mvenanzi

Bronze Problem Solver

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2.4K Messages

4 y ago


@veetee76b wrote:
The subject says it all. There is no longer a “Record” option on the Stream App on my IPhone and IPad since the latest App upgrade a couple days ago. Is this a bug or what? Will I no longer be able to set a recording when away from the house?

Go here, join the party: http://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/td-p/3006332

New Poster

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1 Message

4 y ago

The subject says it all. There is no longer a “Record” option on the Stream App on my IPhone and IPad since the latest App upgrade a couple days ago. Is this a bug or what? Will I no longer be able to set a recording when away from the house?
CCShane

Bronze Problem Solver

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5K Messages

4 y ago

Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

New Poster

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1 Message

4 y ago

For some reason the app is not giving me the option to record a program.  Both live and in the future??

I have done this before so don't know what happened.....

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