U

Visitor

 • 

1 Message

Sun, Apr 4, 2021 4:14 PM

Try to make a payment. My Account app not working.

I have been trying for several days to make a payment on the app. It just says error, sorry this isn’t working right now, please return to the account overview while we resolve this issue. I don’t want my service to get cut while they are working this out.

Responses

ComcastJen

Official Employee

 • 

193 Messages

2 m ago

Hey there, @user_ad6e39, thanks for reaching out through Xfinity Forums regarding your Xfinity My Account app! I see you are a new user on the Forums platform and we really appreciate you joining the community! Happy posting! 

 

We would love to ensure you are able to use the app to make a payment on your account! The app is definitely my favorite way to pay on my account since it is so hassle-free. In order to troubleshoot your account, Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Comcast Employee.
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