TamaraArora's profile

New Poster

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2 Messages

Sat, Oct 10, 2020 11:00 AM

My Xfinity Account App

I have recently updated my Xfinity Account App and when I went to log in it say I’m logged in but unable to access my account details. I tried to refresh the app and it keep saying the same thing. I would appreciate if someone can get back to me and fix this issue. Thank you.

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Rustyben

Expert

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24K Messages

8 m ago


@TamaraArora wrote:
I have recently updated my Xfinity Account App and when I went to log in it say I’m logged in but unable to access my account details. I tried to refresh the app and it keep saying the same thing. I would appreciate if someone can get back to me and fix this issue. Thank you.

using a browser go to xfinity.com and sign in. go to account. are you able to see your bill there?

New Poster

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2 Messages

8 m ago

No it just say it is a restricted section.
Rustyben

Expert

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24K Messages

8 m ago


@TamaraArora wrote:
No it just say it is a restricted section.

that means your login userid/pass is not associated with the account/address properly. call 800-Comcast and select billing. work with the agent to get your username/pass associated with only your current account/address.

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