Sun, Nov 3, 2019 8:00 PM
2 y ago
This conversation is no longer open for comments or replies and is no longer visible to community members.
Bronze Problem Solver
Have you tried uninstalling/installing it (clearing cache and data)? Could be it somehow got out-of-sync with your account and needs to be reset.
Thanks for letting us know and apologies the app is not working as it should! Could you try uninstalling/re-installing the app using the steps below:
Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)
Clear app cache and data.
Once cleared, uninstall the app.
Reboot your device after you uninstall the app.
Once the device has booted back up reinstall the app.
Try to log in and let us know if you still have the same issue.