Mssmursy10's profile

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1 Message

Thu, Sep 17, 2020 9:00 AM

Logging into My Account

I’m not able to log my old username out on the app to login with my new one. It opens to the page with my old address every time and I can’t do anything bc that service is disconnected

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Official Employee

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839 Messages

6 m ago

@Mssmursy10 the best bet in this case is to clear your mobile browser's cache.

 

Instructions to clear your cache can be found here under the section "I can't sign in"

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881

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