user_925e5f's profile

Visitor

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1 Message

Wed, Mar 31, 2021 5:01 PM

How Can I know there is no other account sign in to mine xfinity

It feel like someone I know and allow them to hold my device got a hold of my account and I want to know how I can see that and remove that so cant nobody have access 

Responses

ComcastGabe

Official Employee

 • 

201 Messages

2 m ago

Oh no! @user_925e5f Thanks for your patience while waiting for a response and for reaching out over our Forums page. At Comcast, we take security matters very seriously. I was a victim of identity theft before so I can understand the stress that this can cause. We can help! I highly recommend that you contact our wonderful [Customer Security Assurance](https://comca.st/3wv7X4X) team at 1-844-963-0033 for account security breach concerns. Our awesome Customer Security Assurance (CSA) team makes sure you have a safe online experience! These security professionals handle issues like phishing, spam, infected computers (often called bots), online fraud, and other security issues. CSA also supports data usage escalations and our acceptable usage policies like DMCA (Digital Millennium Copyright Act) notices and copyright infringement claims. Their hours of operation are 6:00 AM - 2:00 AM ET/Seven days a week. I can also double-check on what XFINITY IDs are listed on the account for you to make sure there isn’t anybody that shouldn’t be listed on there for you. How does this sound?

 

Here is also a great link for [how to see and change user roles](https://comca.st/3sMm9UN on your account). Please let me know if this helps.

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