Abbe5710's profile

New Poster


1 Message

Wed, Sep 16, 2020 3:00 PM

"Confirm" button error in App

I've taken the time to report this several times,
both directly to customer support and through the google play store using the developer email provided within the app details, but the problem persists.

With the recent update within the xfinity my acct app, the "Do Not Sell My Info" hyperlink overlays the payment confirmation button, making it impossible to submit payment via the app. Instead, the legal jargon attached to that hyperlink opens up within an entirely new window.

I've spent time on the phone with customer service paying by phone (two months in a row now) and, when I asked if they would send a bug report up to QA or the app developers, as what once took me all of 1 minute to accomplish in the app is now taking 20 mins, I was told that it wasn't their area of expertise to report problems like this.


No Responses!

New to the Community?

Start Here