Thu, Nov 21, 2019 7:00 AM
2 y ago
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Bronze Problem Solver
What make/model device do you have the app installed on? Have you tried uninstalling/re-installing it, clearing cache/data?
In addition to the question above, exactly what happens when you click on the Xfinity My Account icon on your phone? My Droid Turbo 2 opens to a screen that scrolls features with the Get Started button. Hitting Get Started takes me to the Sign In page where it has my saved username and the box for my password.