sattanathan's profile

Regular Visitor


4 Messages

Fri, Nov 22, 2019 10:00 AM

XFINITY MOBILE - ineligble - because of a mistake

Hi Team,


I applied for xfinity phone through a comcast store.


While applying I entered the wrong SSN by mistake. It shows I am ineligible. I asked the store person whether I can reentered the SSN he told he don't have that option to do it.


After few says, I tried to apply phone it says ineligble and not allowing the reenter the SSN.


I tried to reach one of the customer agent through phone they told I can reapply for 6 months.


If I don't have a good credit I understand I can wait for 6 months, but since I have entered a wrong SSN, so I am asking for a way to reapply with the correct SSN.


Please help on this request.




This conversation is no longer open for comments or replies and is no longer visible to community members.


Official Employee


280 Messages

2 y ago

Hello sattanathan,


Thank you for contacting us through the Xfinity Forum.  We greatly appreciate your time, and patience.  I am more than happy to provide further information on this front.


I can confirm, and do so accurately, that you will not need to wait 6 months.  There is a wait time of 60 days before you can re-apply for the service.  We allocate this time frame in order to protect customers from getting re-peated hard hits to their credit score.


As of now, given the circumstances, the system will not provide the opportunity to run the qualification process until after the 60-day period completes.  My sincerest apology for the inconvenience you’ve encountered.  Let me know if you have any additional questions.       

New to the Community?

Start Here