hitha_hari's profile

New Poster

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1 Message

Fri, Dec 6, 2019 12:00 PM

Visa reward card never received

I activated new phone in June of 2019 and was eligible for a $250 rewards card. Rebate center says it was shipped Sep 29 and then says returned. Never received the card. Can it be shipped again?

 

Have tried to reach the customer number multiple times and always gets the message ' higher than usual call volume'. Never get the call back either even after scheduling it. Please advice who can help here

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Responses

Regular Visitor

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2 Messages

2 y ago

 

The reward center sometimes does not include the additional information in an address (such as the apartment #), and that is why it gets returned.

 

When you call, you will usually hear an option to have them call you back later. It will be a few hours later, but it is less of a hassle.

New Poster

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1 Message

2 y ago

I'm having the same issue. Activated mobile service end of July 2019 and qualified for a $400 visa gift card. The website said gift card was sent 10-15-19, never received it. I called Nov 22, 2019, they said they showed that the card was shipped but inactive. They reissued another card, wait 7 to 10 business days they said. Still haven't received it. I called. The reward center was closed, so i called xfinity to try to get some answers after an hour on the phone. They opened a ticket and my excepted call back for that ticket is december 12?!? Are they joking? Starting to think this is a scam just to get new customers to sign up. I'm not a satisfied customer.

Official Employee

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280 Messages

2 y ago

Hello everyone,

 

Thank you for taking the time to create this thread on the Xfinity Forum.  We greatly appreciate your time and patience, and my apologies for the delay in receiving your rewards cards.  I am more than happy to provide assistance.

 

When you get an opportunity, I’ll need you to send me a private message by clicking on my name ComcastChrisL, which will take you to my profile page.  From there you’ll see a blue ‘send message’ button.

 

In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  Also, please let me know what Visa card promotion you qualified for.  Once I authenticate the account, I will do the needed research.

 

Thank you again for your continued time, patience, and support.    

I am an Official Comcast Employee.
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Visitor

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1 Message

3 m ago

This is pretty close to being a total scam.  I bought my new phone in August of 2020 and was promised a $200 gift card.  My first call to them was around late November and was told then it would take 90 days PLUS 10-16 weeks to receive the card.  I called them back on 3/22 after the deadline I setup in my Outlook calendar had gone by.  Their website indicated I still hadn't "qualified" yet even though their own details on the website said it takes "10-16 weeks" to receive it after purchase of the phone.  You have to wonder how many people do this then totally forget the reward card since it's not promised until a significant time in the future??  Now their website indicates I have "qualified" for the card and it should arrive in 2-4 weeks time, taking a total of ~35 weeks (significantly more than the 10-16 weeks promised).  And Comcast/XFinity wonder why people are dumping them??  Really?!?

Official Employee

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179 Messages

@user_b9d431 So sorry about the long wait on the reward! We appreciate the feedback and always looking to improve all aspects of our services. Please let us know if you still don't end up getting it in the mail. We'll be able to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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