nchamlin's profile

New Poster

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2 Messages

Mon, Oct 26, 2020 5:00 PM

Unable to activate iPhone 12

I received my iPhone 12 today and followed the instructions provided to set it up, including inserting the new SIM that came with the phone. 6 hours later and multiple calls (& hang-ups when I’m getting transferred), I’ve been unable to speak to anyone who can activate the XM service. I was told to turn off phone, remove SIM and reinsert, to reset network settings (losing all WiFi passwords in the process - ugh), and promised callbacks that never came. Has anyone else had the same issue and how did you fix it (given XM aren’t calling back)?

Responses

New Poster

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2 Messages

8 m ago

Ordered 10/16, arrived today (10/26), but it’s useless if XM is unable to activate it!
Ricky26

Frequent Visitor

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7 Messages

8 m ago

When did you order??

New Poster

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1 Message

7 m ago

Help 

New Poster

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1 Message

5 m ago

Same problem on my end.. they hang up on me a lot. Did you get it fixed?

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