K4PI's profile

Frequent Visitor

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5 Messages

Tue, Jan 26, 2021 7:00 AM

Slow hotspot mobile data

It took a several hours with Tech support to find out that if I use the Unlimited Data plan my Mobile Hotspot data is capped at .6 Mbps or less although Mobile Hotspot data was fast before adding two phones to a Shared account.  I was told that must have been an error in the network setting on their end.  Using Ookla speed test and Mobile Hotspot data my speed near Atlanta is

.3 Mbps download, less than dialup.   If I get off of Hotspot but still on Mobile Data the phone runs the test at 11 Mbps.  Why do they limit Hotspot data speed but not Non Hotspot speed??  You cannot accomplish much work at .3 Mbps.

It was suggested I move the Unlimited to Shared plan where I could be full speed on Hotspot. They dont limit Mobile Hotspot data speed on a Shared Plan but they do on Unlimited.  I don't see why the should care what your data rate is on Hotspot data.  Makes no sense to me when you can run  Mobile data Non Hotspot at full speed on the phone but not Mobile data Hotspot.  Anyone know of a reason.  I had to switch all phone to Shared to get the speed I need on Hotspot.  So bottom line there is NO full speed Unlimited Mobile Hotspot data plan.

Responses

DaveO3

Problem Solver

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287 Messages

4 m ago

Good question? Seems to be one of many unexplainable issues with XM and their interface and contract with Verizon. 

Frequent Visitor

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5 Messages

4 m ago

Hi Dave, if I have good speed say 11 Mpbs running with Mobile Data and I turn Hotspot the data rate drops to .3.. Tech support says that correct  but why do they care if I use data as Non hopspot versus Hotspot??

DaveO3

Problem Solver

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287 Messages

4 m ago

I am not aware of any carriers that have unlimited high speed hotspot data. 

With the Verizon Plan Unlimited, you get a 15 GB/month allowance of 4G LTE / 5G Nationwide1 data for Mobile Hotspot and Jetpacks each billing cycle. Once you've used the 15 GB of data, your Mobile Hotspot data speed will be reduced to up to 600 Kbps for the rest of the billing cycle.

Frequent Visitor

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5 Messages

4 m ago

Gary, I am not complaining about the amount of data, and I know Unlimited Xfinity is really 20 Gig,  it is the speed I am complaining about.  Speed fine on Unlimted plan, Mobile Non Hotspot but super slow on Mobile Hotspot.  On Shared speed if okay on Mobile Hotspot.  

Frequent Visitor

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5 Messages

3 m ago

Xfinity gives 20 GB on the Unlimited plan for the phone before they slow you down, but when you select Hotspot on the phone you are throttled to .6 max even you have used no data at all.  Usually around .4 for my area. WHY?  They give you 20 GB why do they care what speed you burn it up?  Normally the phone does about 8 Mbps in the area I use it but when going to Hotspot mode it drops to .4 Mbps.  Xfinity has verified that they do this but so far no one can tell me why.  If they have to throttle it by over 90%  can't they drop it say to 2 Mbps if you get 8 Mbps non hotspot.  It is hard to get much computer work done running at .4 Mbs.   Waiting for an answer on why throttle on Unlimited, really 20 Gb, when using Hotspot?

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