WestPennPete's profile

New Poster

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4 Messages

Thu, Apr 1, 2021 2:57 AM

Voice2Go personal phone numbers

With the upcoming retirement of the Xfinity Connect App, and retirement of Voice2Go,  I assume this means that all of the assigned additional Voice2Go telephone numbers the were created and linked to secondary user accounts will now be deleted/turned off with the retirement?

Responses

ComcastBecker

Official Employee

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406 Messages

2 m ago

WestPennPete -

That is correct - the numbers will be disconnected, and all associated call logs and voicemail will be deleted.  As they are virtual numbers, they cannot be "Ported" to be used with a landline or mobile phone service (Xfinity or otherwise).

Please make sure to download any call logs or voicemail you wish to retain before that time at http://connect.xfinity.com/voice. 

Call logs can be saved by choosing the Voice2Go number in question and selecting "Print All" from the Actions menu (you can more easily copy, print, or print to a PDF file from there). 

Voicemail can be downloaded by clicking on the "Options" button on each voicemail.

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New Poster

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17 Messages

@ComcastBecker I still have YET to see the WHY behind this ridiculous decision!!!  I use my Voice2Go throughout my day to monitor and answer my home phone.  There is NO "work-around" for this like you have suggested for email.... which by the way does NOT work anywhere nearly as well via this web portal as it does using the Connect App.  This is a HUGE step backward for Xfinity... WHY ARE YOU RETIRING THIS APP???  Are you seriously trying to send your customers over to Verizon?!  Because that is what will happen.

Again

Expert

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25.8K Messages

2 m ago

@emn22 Does Verizon have an email app that also includes voice mail notifications for a land line?  [Curious]

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Official Employee

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406 Messages

2 m ago

@emn22 - I completely understand that this was a feature you love and use daily, and that its removal has an impact to you and a number of others.  The Voice2Go service and Xfinity Connect app was fairly unique and innovative for an ISP/landline phone provider to offer!   I'm not aware of another major telecom or cable provider who offered something that combined all of those same features in one place in quite the same way.

The reality that it was a business decision based on many factors - one of which was a steep decline in usage in recent years, and another being an overall strategy to focus on streamlining our apps and focusing on innovating on features and benefits that folks use and ask for the most.  I know however that any explanation won't change the fact that you (and others) will miss the app. 

We are here though in this forum to help - and while many solutions aren't identical to the experience you have had in the Xfinity Connect app, the goal is always to help provide alternate means to the same end or help you through the change.  Some alternatives might be just as convenient or even easier to use - but with a slight learning curve in the beginning.  Others might not be - but we'll do our best to assist either way.

I was also a heavy user of the Connect App, but since we have announced its retirement, I have found that using a 3rd Party Mail app is actually slightly faster.  I have helped my parents and in-laws quickly adapt to using connect.xfinity.com and connect.xfinity.com/voice (a shortcut to the sites on their phone's launcher helped!) for e-mail and to check voicemail... and I was able to set up text notifications to my cell phone when new voicemails arrive and use Advanced Call forwarding in lieu of Voice2Go on my wife's phone, since she likes being able to answer calls to the home phone on her cell.

Please let us know what more we might be able to do to help - the Community Forum has a lot of expertise in folks like @Again and many others.  We'll do our best to assist. 

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Visitor

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6 Messages

Please read your post and your solutions, your solutions are much less of an answer to a problem that didn't exist.  Your solutions are not solutions to the loss of phone connectivity.  


Sad explanation and/or attempt to answer a question.  

Visitor

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4 Messages

@ComcastBecker I agree with @emn22. In fact, when looking for ways to save money during the pandemic with financial difficulties, I thought of switching from Comcast Triple Play to AT&T Fiber which is available where I live. Faster Internet (same speed both up and down [unlike cable] which is important to me), landline service from the people who invented landlines, and decent TV service (DirectTV or now AT&T TV), all for a fraction of what Comcast Triple Play is costing me.

You know what kept me with Comcast? Voice2Go. And ONLY Voice2Go. AT&T has nothing like that. I was already really upset over the loss of Voice2Go SMS text messaging (an awesome feature! Sending and receiving texts to and from a landline number!).

AT&T will be getting a call from me very soon to discuss my options.

Things Voice2Go did that the substitute options such as Advanced Call Forwarding cannot:

  • Receive and place landline calls, or calls from up to five “virtual” numbers, from your mobile phone, so the people you’re calling don’t get your mobile number on their Caller ID. Advanced Call Forwarding can’t do that (even when it’s working, which it doesn’t always and you have no way of knowing it isn’t until you’re home and your landline rings but your mobile does not, or, if you’re out and about, someone gets mad at you for not taking their calls). It can kinda-sorta receive them but not place them. The virtual numbers were especially useful if you had a small side business that you wanted to keep separate, or groups of people you wanted to keep separate in how they’d contact you.
  • Being able to do this with Wi-Fi only, even in the absence of cellular service such as if out of range or something happened to your SIMM card or you’re using an iPod Touch or tablet instead of a smartphone or your provider was down or whatever. Advanced Call Forwarding can’t do that.
  • Caller ID. If you have an old landline phone with no built-in Caller ID, the xFinity Connect app with Voice2Go activated would act as a Caller ID with its own distinctive full-screen display and ringtone that you’d know was coming to your landline, not your mobile. You could answer it on either device. Advanced Call Forwarding (when it’s working — ACF doesn’t appear to be reliable) just uses your own phone’s dialer and Caller ID, and of course if you call the person back they get your mobile number, and you don’t even know which number they called to reach you. ACF calls are not distinguished in any way from calls to the actual mobile number. So now you have to spring for a new phone with Caller ID or get a Caller ID box (either that or, if you have Comcast cable TV, leave your TV on 24 hours a day so you can see the pop-up Caller ID there).
  • SMS text messaging to/from landline number (went away Mar. 24. 2020 [just as the pandemic was getting underway and people needed to stay in touch — baaad move, Comcast!]). No, Facebook Messenger and WhatsApp was not a good substitute since many of the people I used this with are elderly and had just gotten used to SMS, and newer technologies are just not easy for them to grasp (neuroplasticity, being “old and set in my ways”).

Official Employee

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406 Messages

@user_c8ee58 - I am a Blackberry fan, so I'm using The Blackberry Hub+ Inbox for e-mail.  I was able to solve for my needs with being able to receive calls from our landline to my wife's cell phone by using Advanced Call Forwarding, but I am also tinkering around with Google Voice just to see what's it's like - since it's a free service and I know some customers have started using it in lieu of Voice2Go.

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Visitor

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1 Message

Good service now gone. UGH

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