Yommer's profile

New Poster

 • 

2 Messages

Wed, Dec 11, 2019 12:00 PM

Paying bill

How am I to pay my bill when it is blocked for me to see?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

2 y ago

How is it being blocked for you to see?  Are you logging in as the account owner?  Are you getting some error message?  What if you log in using a web browser to the MyXfinity.com web site?

New Poster

 • 

2 Messages

2 y ago

It says I'm not the user .it seeing me as a second user and it won't unlock or let me change users.

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

2 y ago

How are you logging in and on what device?  If a mobile app, if you uninstall it, when re-installing, it should allow you to use the correct user name for the account holder assuming you know what it and it's password is.  If using a web browser on a PC or Laptop, logging out of the MyXfinity web site should allow you to change logins to the correct one for managing the account.  If somehow your login's are messed up, you might need to call 800-COMCAST or 800-XFINITY to talk to an agent.

CCPhill

Silver Problem Solver

 • 

11.2K Messages

1 y ago

Hi Yommer, thank you for reaching out here and I am sorry to hear that you are experiencing difficulties trying to log in and pay your bill.  If you still need help I would like to assist in troubleshooting this further, please send me a private message with your full name to begin.  

 

Thank you 

New to the Community?

Start Here