U

Visitor

 • 

1 Message

Mon, May 3, 2021 4:51 PM

How can I receive notifications on my mobile phone when I receive incoming calls on my landline now that you’ve dropped the app?

If that feature is no longer available can you please explain to me why? Why would you discontinue a service a vast number of your customers enjoy?

Responses

ComcastAlyssa

Official Employee

 • 

203 Messages

1 m ago

Good morning @user_6f5e1b and thank you for your feedback regarding the sunset of our Connect app, we really appreciate you taking the time to post! Customers are still able to access their Comcast email, view and listen to their voicemail, and manage their call features and settings in the Xfinity Connect web portal (https://comca.st/3xOfo7N). If you have any additional questions or concerns, please let us know. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

1 Message

I can access, but do not receive visual and sound notifications 

Official Employee

 • 

177 Messages

Thank you for clarifying. I can definitely see how that would be important. I really liked that feature myself, because it was a great tool for call screening. Were you just wanting to be notified about incoming calls, or was it more helpful as a caller ID tool or voicemail notification?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Regular Visitor

 • 

4 Messages

1 m ago

This was a key feature for us. You didn’t need to be near the landline/headset to know who was calling. Living with an elderly person it saved her from trying to get up to get to the phone in a hurry.

This was a very important feature we used all the time. I don’t care about the email options. I want to see who is calling in *real time* on a mobile device. 
I cannot fathom why this feature was disabled. It was very important to me as a caretaker.

kbgorman

Frequent Visitor

 • 

15 Messages

1 m ago

I REALLY miss the notification on my iPhone when my landline rang - I'm disabled and I appreciated knowing who was calling. PLEASE, PLEASE consider bringing back this feature - it really mattered!

Official Employee

 • 

322 Messages

, thank you so much for your feedback on this and we definitely understand where you're coming from in terms of convenience. Although we don't have a set plan for returning this feature, we will be sure to pass forward your feedback to the appropriate channels to help improve the customer experience all around! I do apologize once again for any frustrations brought forth and sincerely appreciate all your interest. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

1 Message

time to switch from comcast voice to go was a great feature

Official Employee

 • 

7 Messages

Hey there!  @user_dcc0f9 I fully understand your concerns and grievances with our Xfinity Connect App and Voice2Go retirement, they were one of my personal favorites as well. I would hate for this to be the dealbreaker for our services and if there is any feature-specific that you are interested in I am happy to review any options that may help. As a friendly reminder, you can continue to access email from your mobile device by visiting the Xfinity Connect web portal, which is optimized for mobile devices. The Xfinity Connect web portal can also be added to mobile device Home screens for easier access.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

1 Message

6 d ago

I have to add my disappointment with Comcast’s ending what I used to know as ‘Outcalling’ when you could be notified on your IPhone when someone was calling you on your Landline - AND, ‘I’ could not only see who was calling, and decide within a few rings to answer it right on my mobile device!  I haven’t seen or read anything that explains ‘why’ this useful service that came with my Comcast Voice Service just ‘went away in April, 2021!  (I retired from AT&T in Jan. 1996, after a 30-year career, and know we never just pulled the plug from something Customers enjoyed!) 

Official Employee

 • 

188 Messages

Hi, user_b363b3. We really do appreciate your feedback regarding this situation. We will definitely make sure it's passed along. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

1 Message

4 d ago

I didn't realize how much I miss this feature.  Having missed calls from my "elderly" parents to running to the phone and identify a telemarketer.  This service really made Xfinity stand out. Very sorry to see it go.

Again

Expert

 • 

25.8K Messages

@user_127631

Have you considered using the *72 feature on your landline to forward those calls to your cell phone?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
kbgorman

Frequent Visitor

 • 

15 Messages

I did set up forwarding and it's working well. I preferred the "old way", but it's nice to have my iPhone let me know when I get a landline call again. Thanks for the advice!

New to the Community?

Start Here