U

Visitor

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1 Message

Sat, Apr 10, 2021 11:15 PM

Self activation issues; can’t even log in to app to get started

Hello I am attempting to self activate internet with my own router/modem. I am able to access my account on a browser however when I attempt to log in to the app, I get the following message:

Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.

Responses

Official Employee

 • 

214 Messages

2 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! If your still having issues activating your internet through My Account App, please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select Xfinity Support to begin the chat session. 

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