afarhat01's profile

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1 Message

Mon, Jan 18, 2021 11:00 AM

Port Forwarding won't work

Hello, I have set up port forwarding through xFi and according to xFi, it's all working correctly but when I go and use the software I configured the port forwarding for, it wont work, even when I check the port forward through websites like "portforwardingchecker", it says that I'm not connected to the port forward through my IP, please help!



Official Employee


300 Messages

3 m ago

Hi, @afarhat01, I'm sorry you are having some trouble with port forwarding. I know this must be hindering your online experience. Our support with port forwarding is a little limited but we will always make sure your Xfinity services are working to the quality we all expect. If you can surf the web at home and enter the settings you need in order to use the port forwarding feature then it sounds like your services are working correctly. This link is a good reference to use to make sure you are entering your port forwarding settings accurately.

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