Badbae4life's profile

New Poster


1 Message

Sun, May 17, 2020 4:00 PM

My XFi app won’t let me upause a device

I can log in but I keep seeing a page that says upgrade for this experience but I’m already up to date on software I just need this fixed ASAP



Official Employee


26 Messages

1 y ago

We are sorry to hear that you are experiencing difficulties. Please try uninstalling the Xfinity xFi App and reinstalling it. Log in to the Xfinity xFi App and try again. You can also log in Xfinity xFi by using the following link:


Also, be sure that you have a Wireless Gateway that is compatible with the xFi App. The following link will let you see a list of the compatible Wireless Gateways:


In addition, the following link is a great resource for  personalizing and controlling your Home Network with Xfinity xFi:


We hope this helps. If it does not help, please let us know. 



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