michaellanz's profile

New Poster

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1 Message

Sun, Mar 22, 2020 1:00 PM

Xfinity X1 box makes a "whirring" sound all the time, even when TV is off ....

Help!  My brand new Xfinity X1 bo makes a whirring sound all the time, even when the TV is off.   Is this normal, or do I need to trade it in?  If so, how do I do that?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Swap it out at your local Xfinity service center

New Poster

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2 Messages

1 y ago

I have same issue with new TV box I picked up yesterday. I can hear it 30 feet away in another room.
I also lost Internet connection during setup. It doesn’t seem to me it would be related to the box, however it’s a hellava coincidence.
Rustyben

Expert

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24K Messages

1 y ago


@Ljb-xiforum wrote:
I have same issue with new TV box I picked up yesterday. I can hear it 30 feet away in another room.
I also lost Internet connection during setup. It doesn’t seem to me it would be related to the box, however it’s a hellava coincidence.

bad hard drive or cooling fan bearing. swap it out.

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