rexxkondor's profile

New Poster

 • 

1 Message

Thu, Sep 17, 2020 11:00 AM

Unable to Access Peacock

When I launch the Peacock App it tells me new equipment is needed. But, I have updated X1 equipment already. I keep getting emails telling me Peacock is included for free but I can't access it. Also, the virtual assistant in this area is worthless; only thing it gives is a description of Peacock. 

Responses

Rustyben

Expert

 • 

24K Messages

9 m ago


@rexxkondor wrote:

When I launch the Peacock App it tells me new equipment is needed. But, I have updated X1 equipment already. I keep getting emails telling me Peacock is included for free but I can't access it. Also, the virtual assistant in this area is worthless; only thing it gives is a description of Peacock. 


use the voice command 'about' and reply with the rest of the line to the right of "STB version"

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andyross

Silver Problem Solver

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6.9K Messages

9 m ago

If you have a Roku TV or device, you can now add the channel:

https://channelstore.roku.com/details/593099/peacock-tv

Official Employee

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39 Messages

9 m ago

Hi there,

Your X1 TV Box (Pace XG1v1) isn't compatible. You'll want to upgrade to one of our newer devices to access Peacock content. Are you seeing on-screen instructions to get your equipment swapped?

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