NittanyEagle's profile
NittanyEagle
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Regular Visitor

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4 Messages

Tue, Feb 25, 2020 6:00 PM

TNT Error XRE-03059

I'm in Denver and I keep having an issue with TNT where I get an error code XRE-03059.  It's the only channel that this seems to happen on.  Rebooting the box and resetting the system does not help.  A tech came out last week and couldn't find any issues.

 

Does anyone else have an issue like this?

Responses

Accepted Solution

Regular Visitor

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4 Messages

1 y ago

So a tech came out and TNT happened to be working again but he replaced my box as well as the connector on the coax cable going into the box and the problem has gone away.  I'm not sure which one did the trick but the problem seems to be solved.

Regular Visitor

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4 Messages

1 y ago

It happens to me intermittently.  It was working earlier today and then got worse and worse as the day went on and now it doesn't work at all.  Of course it is when I'm trying to watch the basketball game.

New Poster

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1 Message

1 y ago

This is happening to me right now. I also rebooted the box and the system seperately and neither helped. This ichannel was working earlier so I don't know what happened. I'm trying to get a hold of someone from Comcast but their lines of access are busy as well. 

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

That code means there’s a signal issue with the frequency that TNT is coming in on. Maybe happening on others that you don’t watch or get. You may need another tech out, rebooting isn’t a fix.

Regular Visitor

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4 Messages

1 y ago

@CCAndrew  Do you happen to know other channels in the same band I can check?

 

I did have a tech come out but TNT was working at that time so there was no issue he could fix.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

No, sorry, those are market specific. Only your local techs would know

New Poster

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1 Message

4 m ago

I appreciate this thread. I recently got a cable box after years on only internet. I went from a 5 way splitter in attic to a 3 way -3.5 dB and two -7dB. While the modem worked the cable was missing channels. Went to Home depot and got a 2 way splitter -4 dB for Digital Cable/ Satellite spec. That worked. My home is built in 78; and the old method was Coax in every room. Now you only need two; CableTv and Modem. This made world of difference. Note: TNT and HGTV weren't coming in for me while troubleshooting
prior to splitter change. Hope this helps; folks may want to consider lower dB loss splitter and right sizing to 2 or 3 if your setup allows for that.

Visitor

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1 Message

3 m ago

I've been dealing with this issue for nearly 4 months.  They replaced the cable from the pole to my home. New cables to the modem. New Boxes. New Modem.
I fired Comcast. I tried calling for other service providers and found their service to be just as unreliable.  So I re-hired Comcast. STILL lousy service.  ABC-TV doesn't come in.  The box changes channels on its own between NBC and CBS...Other cable channels come in and freese or are digitized so poorly that it looks like a Picasso attempt at cubist television transmission...

Perhaps a Class Action Suit for paying over $230/month for LOUSY service?

Official Employee

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203 Messages

Good morning @user_5f0fbf and thank you for reaching out to us on our Forums page today. I'm sorry to hear about the frustrating experience, this definitely isn't the kind of experience we want for any of our valuable customers. We'd be happy to investigate your concerns further and help find a resolution once and for all. Are you able to access the chat icon located at the top right page and initiate a chat conversation so we can further assist you?

 

 

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Visitor

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1 Message

2 m ago

Yes I get this issue in Illinois on tnt and USA

Official Employee

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161 Messages

Hey @user_fa0bd1! When you get this error, it could be due to a signal issue within your home, the local area, or even an issue with the station you are trying to watch. We'd love to help get to the bottom of this and make sure you are not getting this error anymore! Please send "Xfinity Support" a message using our Peer-to-Peer chat service located in the top right-hand corner of the screen with your full name and address. Once we have that, we'll be able to get your account pulled up to help get to the root cause of this. We look forward to chatting with you there!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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