jarichie1977's profile

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1 Message

Wed, Oct 17, 2018 7:00 PM

Remote control won't work

I have tried everything to get my remote to work!

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 y ago

What does it do or not do?
char2014

Contributor

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33 Messages

3 y ago

Did you change the batteries?

kcalccal

Contributor

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48 Messages

3 y ago

Mine as well.  The on/off button works, as does the volume and the mute button.  I was working with an agent yesterday that was helpful.  She did the reset and refresh signals several times.  She was able to check the battery levels of my remote and that was fine.  I have a tech coming out in a few days.  My other TV remotes are fine.  Weird, it just stopped working on me in the middle of me watching TV the other night.

kcalccal

Contributor

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48 Messages

3 y ago

Thanks, I'll try it after work

kcalccal

Contributor

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48 Messages

3 y ago

beleive it or not i think i saw Red a couple times, and then i saw green.  I was perplexed by that

Rustyben

Expert

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24K Messages

3 y ago


@kcalccal wrote:

beleive it or not i think i saw Red a couple times, and then i saw green.  I was perplexed by that


Comcast has denied an intermittent problem on first bootup of a set top box after a firmware update losing contact with RF linked remotes. It appears that the 'information' about the connected remote is not loaded on first boot after update. power down the set top box (unplug power cord) for 30 seconds and reboot and it will work again OR (if using an XR11 remote) press the setup button until LED changes color and press the Xfinity button - 3 digit code will appear on the screen to re-link the remote without a reboot.

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Rustyben

Expert

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24K Messages

3 y ago


@kcalccal wrote:

Mine as well.  The on/off button works, as does the volume and the mute button.  I was working with an agent yesterday that was helpful.  She did the reset and refresh signals several times.  She was able to check the battery levels of my remote and that was fine.  I have a tech coming out in a few days.  My other TV remotes are fine.  Weird, it just stopped working on me in the middle of me watching TV the other night.


press channel up on your remote while watching the remote's LED. what flashes do you see as you press and release channel up button?

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Visitor

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1 Message

The indicator shows red each time

kcalccal

Contributor

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48 Messages

3 y ago

That worked!!!  Thank you very much.  Save me waiting for a tech visit.

 

ComcastChe

Official Employee

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6.1K Messages

3 y ago

Hi @kcalccal

 

Thanks for letting us know the steps provided by @Rustyben helped you. If you need anything in the future, please let us know. Thanks for being a valued customer. 

 

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Visitor

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1 Message

3 m ago

Off and on button volume and mute work the other tv works fine, wint turn channelsjust a blue light

Visitor

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1 Message

3 m ago

my remote doesn't work. I just got a new today and reconnected it to the tv but it's still not responding to anything I press. help 

Official Employee

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263 Messages

Hello, @user_480f93! Thank you so much for reaching out to us over our Community Forums! Programing a new remote is normally a real simple process. We have some great steps to take outlined in this article:

https://www.xfinity.com/support/articles/programming-your-xfinity-remote

Please let us know if you are still having trouble, after trying the steps listed.  

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Visitor

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1 Message

3 m ago

My remote is only partially working. The on off button works, the volume, but everything else does not

Official Employee

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203 Messages

Good morning @cynthia_raymundo and thank you for posting on our forums page with your remote concerns, our team is happy to help troubleshoot! To better assist, can you confirm model remote are you utilizing? To confirm, have you tried swapping out the batteries?

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Visitor

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1 Message

2 m ago

Tv remote changes channels but no volume or on and off. Put my brand of tv but doesn’t respond. 

Official Employee

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247 Messages

@user-2d184d Hello and thank you for taking the time to reach out here on our Xfinity Forums. I know how frustrating it can be if your Xfinity Remote won't control your TV volume and power! I'd love to look into this a little further with you. Can you tell me what model TV you are trying to pair the remote to as well as the type of remote you have?

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Visitor

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1 Message

2 m ago

TV remote does not turn on tv and does not control volume channel changing works

Official Employee

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203 Messages

Good morning @ and thank you so much for reaching out to our Digital Care Team on our forums page. I'm sorry to hear your remote is not functioning properly and our team is happy to help! What made and model remote are you using? 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 m ago

Did you try to input a proper tv code?

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