sallison2's profile

New Poster

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4 Messages

Wed, Apr 15, 2020 8:00 AM

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

I'm having the same problem. I got a new box, but that hasn't solved the problem. My power saver setting is off. I've ordered a new HDMI to see if that will help, but this is really annoying. 

Responses

Accepted Solution

courtcop59

Frequent Visitor

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17 Messages

1 y ago

Ok..... So what I did to fix it is as follows. I had 2 hdmi splitters hanging around so I thought I would try something. Take the HDMI cable coming out of the cable box , that would normally just go directly to your tv, instead plug that into the in of your splitter. I use a surround sound receiver so on the out of the splitter, connect your HDMI cable to the splitter and then to the HDMI in on the back of your receiver. Then I took the HDMI cable that is plugged into the monitor out on the receiver, which would normally go directly to your TV, and plugged that into the in of my second HDMI splitter. Then my last HDMI cable connects to the out on the splitter to the in on my TV. Once I did all that , all this rebooting and unplugging stopped and now I don't have to worry about that anymore. If you don't have a surround sound receiver then just use one HDMI splitter coming out of the cable box to the in of the splitter and then out of the splitter into your TV. If it is still doing it then use the second splitter as well. This all has to do with the handshake between your box and your receiver or your box and your tv. And by the way both of my splitters are powered HDMI splitters using an AC adapter. Hope this helps and let me know what happens.

Official Employee

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6.7K Messages

1 y ago

Hi sallison2. We appreciate you visiting and posting on our Forums. I can assist with troubleshooting your Xfinity TV issues. Please send me a private message and include your full name so I can access your equipment.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

1 y ago

I am having this same issue. Main box keeps having to be rebooted. Bad internet connection and TV is always going in and out.
courtcop59

Frequent Visitor

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17 Messages

1 y ago

Not sure how old this thread is but here is my solution. The way I fixed mine was I purchased two HDMI splitters and connected one splitter coming out of the cable box into the splitter, out of the splitter into my HDMI in on my receiver. The other splitter goes from my monitor out of my receiver into the splitter out of the splitter into my TV. I do not have that problem anymore once I did that. This whole issue has something to do with the handshake between your TV and your cable box , or the handshake between your television and your surround sound receiver ....... but between the two splitters I now have my television back. No more plugging and unplugging no more rebooting. I hope this helps good luck.

Frequent Visitor

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7 Messages

1 y ago

We are having the same "No Signal" problem.  The response from courtcop59 was helpful. But I'm having trouble following your directions. Could you reformat it into something more like a step-by-step instructions? Much appreciated.

Frequent Visitor

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7 Messages

1 y ago

Thank You,

 

I'll order a couple of HDMI splitters, and let you know haow it goes.

 

Roy

courtcop59

Frequent Visitor

 • 

17 Messages

1 y ago

Ok..... So what I did to fix it is as follows. I had 2 hdmi splitters hanging around so I thought I would try something. Take the HDMI cable coming out of the cable box , that would normally just go directly to your tv, instead plug that into the in of your splitter. I use a surround sound receiver so on the out of the splitter, connect your HDMI cable to the splitter and then to the HDMI in on the back of your receiver. Then I took the HDMI cable that is plugged into the monitor out on the receiver, which would normally go directly to your TV, and plugged that into the in of my second HDMI splitter. Then my last HDMI cable connects to the out on the splitter to the in on my TV. Once I did all that , all this rebooting and unplugging stopped and now I don't have to worry about that anymore. If you don't have a surround sound receiver then just use one HDMI splitter coming out of the cable box to the in of the splitter and then out of the splitter into your TV. And by the way both of my splitters are powered HDMI splitters using an AC adapter. Hope this helps and let me know what happens.
courtcop59

Frequent Visitor

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17 Messages

1 y ago

Also, if you dont use a surround sound receiver , and you still have to reboot your cable box with the one splitter connected, try connecting the 2nd splitter as well. So it would be HDMI out on the cable box to the in on the first splitter. Out of the first splitter to the in of the second splitter. Out of the second splitter to the in of your TV.
courtcop59

Frequent Visitor

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17 Messages

1 y ago

I hope it works for you it did for me that's all I can tell you.
courtcop59

Frequent Visitor

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17 Messages

1 y ago

Did you get the splitters and did it work ????

Frequent Visitor

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7 Messages

1 y ago

We haven't had any trouble since you replied so we didn't get the splitters. But if we have a problem again, we will get them.

courtcop59

Frequent Visitor

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17 Messages

1 y ago

Roger that.... Good luck🤟🤟🤟

Frequent Visitor

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5 Messages

1 y ago

My TV started doing this a few months ago. After trying everythimg I could find online without success, I have a simple solution. Always manually turn on your DVR box by pressing the button to turn green. Wait about 10 seconds and turn your TV on with its remote, not Xfinity remote. That may not be convenient, but it works. You may then use the remote without issue until its time to turn on again. The TV needs to see that the DVR is engaged before it will connect. I only need to do this on one TV. The other TV/DVR combo communicates perfectly via remote.
Rustyben

Expert

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24K Messages

1 y ago


@llllynch1 wrote:
My TV started doing this a few months ago. After trying everythimg I could find online without success, I have a simple solution. Always manually turn on your DVR box by pressing the button to turn green. Wait about 10 seconds and turn your TV on with its remote, not Xfinity remote. That may not be convenient, but it works. You may then use the remote without issue until its time to turn on again. The TV needs to see that the DVR is engaged before it will connect. I only need to do this on one TV. The other TV/DVR combo communicates perfectly via remote.

using your xfinity voice remote, say "about'. what is the rest of the line to the right of "STB Version..."?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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courtcop59

Frequent Visitor

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17 Messages

1 y ago

No matter what I did I couldn't get it to work. My DVR box does not have an on-off button. The DVR box is always on it's a new 4k box. Therefore my only solution to fix the no signal issue was to go through two HDMI splitters one coming out of the box into my surround sound receiver out of my surround sound into the other splitter and out of that splitter into my TV and that cleared it up. It's a handshake issue between the box and your TV or the box and your surround sound receiver and then from your receiver to your TV. I'm just glad I'm back up and running... if this helps anybody that's awesome. Be safe all....

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