edgein's profile

New Poster

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2 Messages

Mon, Mar 23, 2020 1:00 PM

Re: DVR recordings disappeared

I'm having the same problem. I upgraded my DVR about 2 months ago and have been losing shows ever since. Some more than a year old and some less than a year old. My DVR has never gone above 30% full. They are gone from my DVR and do not appear in the stream portal. I am super angry about this. What is going on?!?!?!?  Ugh

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ComcastChe

Official Employee

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6.1K Messages

1 y ago


@edgein wrote:

I'm having the same problem. I upgraded my DVR about 2 months ago and have been losing shows ever since. Some more than a year old and some less than a year old. My DVR has never gone above 30% full. They are gone from my DVR and do not appear in the stream portal. I am super angry about this. What is going on?!?!?!?  Ugh


Hi @edgein! Thank you for using the Xfinity Forums to bring this to our attention. I've replied to your private message and am ready to begin investigating the cause of your disappearing recordings. Chat with you soon!  

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