tpbeeman's profile

Frequent Visitor

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8 Messages

Thu, Aug 29, 2019 4:00 PM

RDK-03004 error

arrived home to find my box unable to boot up with no tv service. box displays PSt and error code displayed on tv is rdk-03004. anyway to fix this without scheduling a tech to come out?

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

That means that you don’t have a usable signal. Have you checked for outages through the MyAccount app
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Have you tried resetting it? Taking the off and put it back on?Are both boxes not working or just one?
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Do you have an amp that lost power? Is your Comcast internet working?

Frequent Visitor

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8 Messages

2 y ago

it shows currently no outages

Frequent Visitor

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8 Messages

2 y ago

both boxes are not working. there is a splitter on the main box from the wall to the modem and also the cable box. have unplugged power as well as coax.

Frequent Visitor

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8 Messages

2 y ago

internet is working. do not know what an amp is. live in an apartment and both cable boxes are plugged straight into the wall.

Official Employee

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1K Messages

2 y ago

Hello! Thank you for reaching out here on the forums. I'm sorry to hear about the issues with the box! I'd recommend following some troubleshooting steps using the My Account app first: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting

If you're still experiencing issues after doing that, please feel free to send us a PM with your first and last name so we can take the proper next steps. 

To send a Private Message, please click our name “Comcast_Support” and click “Send a message.”

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