dlblwarren's profile

Frequent Visitor

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12 Messages

Fri, Feb 26, 2021 10:00 PM

Power Preferences not working...

My power Preference is turned off and yet the box keeps asking to go to sleep in 4 hours. I use the tv for my radio stations in my shop/office and this has become an annoyance. When I turn off a feature or function I expect the function to be turned off. Or am I missing something?  Box set has been rebooted several time times, including unplugged and this has only been happening the past 2 months.

Responses

ComcastValerie

Official Employee

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89 Messages

3 m ago

Hello, @dlblwarren, thank you for bringing this issue to our attention! I know how frustrating it would be when a specific feature or setting is not performing how you expect it to. Please rest assured, you have reached the right place! review the account and assist with getting to the bottom of this issue. 

 

I appreciate the troubleshooting steps you have already taken. At this time, we would want to take a closer look into this for you. Please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
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Frequent Visitor

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12 Messages

2 m ago

I got a reply and not happy with the answer that when the power saver is turned off the function will still interupt and ask if you are still there every 4hrs and hit exit. I work in my office/shop and like to keep the channel in one location normally music, HGTV or DIY for back ground. I'm an application analyst by trade and when I turn off a feature I expect it to be turned "OFF"... Perhaps Devopment can recode and add options if folks insist this feature is needed. Personally I use the TV Sleep function to turn off the TV.

 

 

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